Please see our refund & exchange policies here as well as our code of conduct.
All products for Take 5 Studios are paid in full at the time of booking and are non-refundable 24 hours after booking.
Class Exchange Policy
If a student is no longer able to take a class, it can be exchanged for any class or session of equal or lesser value at any time. Exchanged classes can also be gifted to a different student, simply email us at [email protected] and let us know the name of the new student.
Class Attendance Policy
If a student is sick and unable to attend that week’s lesson, they can attend that lesson for no additional charge during the next offering of the class. For example, if a student misses Week 2 of On-Camera during the Winter semester, they can attend Week 2 of On-Camera in the Spring semester with no additional charge.
If a student misses more than two classes they would need to retake that class in order to satisfy any prerequisite requirements. If a student misses a class due to illness and cannot attend a different session a refund cannot be issued.
Virtual Coaching & Self-Taping Exchange Policy
If a student is no longer able to attend their scheduled time for a Virtual Coaching or Self-Taping session, we are happy to reschedule the appointment to a different time free of charge. Rescheduling will be based on what time slots are still available at the time of the reschedule.
We are able to offer a complimentary rescheduling of an appointment twice, however if the appointment needs to be rescheduled a third time a new booking will be required.
We want you to be happy with the product you receive! If you are not satisfied with a class or service you purchased from us let us know and we will do whatever we can to make it right.
If you have any questions or concerns regarding our policies, feel free to email us at [email protected]